Support and Safety
Account and product help
Signed-in employers and job seekers can submit a request through the Support area in their dashboard. Requests are stored as shared support cases; authorized staff can review, assign, prioritize, reply, and update status. Staff actions are recorded in the preview service. Email notifications are not configured.
Safety concerns
Use the Support area’s safety and policy report topics to report concerns about employers, job seekers, postings, applications, messages, fraud, safety, privacy, or platform misuse. Reports are stored separately from ordinary support cases and appear in the staff Moderation queue, where authorized moderators and admins can search, assign, prioritize, investigate, add internal notes, and record an outcome. Reports are intended for authorized staff review; do not include information that is not needed to explain the concern. Submitting a report does not guarantee a particular finding, action, or response time.
Before launch
- Publish an official support contact and name who monitors requests and safety reports.
- Run a local trial of report submission, staff-only visibility, assignment, status changes, internal notes, and audit history across job seeker, employer, moderator, and admin roles.
- Publish response expectations and escalation instructions, and provide another route for urgent safety or immediate-danger situations. This support form is not an emergency service.
- Test support requests and replies using employer, job seeker, moderator, and admin roles.